Privacy Policy

Prime Medical Health and Wellness, LLC

Prime Medical Health and Wellness, LLC (“Prime Medical Group”) is committed to protecting your right to privacy and confidentiality while using this website (“Site”) and services. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Site. Our privacy policy applies only to our website and does not extend to other websites you might access from our Site.

Your use of our website indicates that you agree with this Privacy Policy as well as our Terms and Conditions of Use. If you do not agree with the terms of this policy or the terms and conditions of use, you are not authorized to continue using the website.

For purposes of this Privacy Policy, the terms “we,” “us,” and “our” refer to Prime Medical Group. “You” and “your” refers to you, as a user of the website. By accepting our Privacy Policy and Terms and Conditions of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

  • Information We Collect

We collect “Non-Personal Information” and “Personal Information.”

Non-Personal Information includes information that cannot be used to personally identify you. Non-Personal Information includes technical information about your computer, internet browser, and/or Internet service provider. In an effort to improve the quality of our website, we track Non-Personal Information when you view or use our website. We use cookies to track this Non-Personal-Information both on an individual and aggregate basis. You can discontinue the use of cookies at any time by disabling the cookies feature on your web browser.

Personal Information includes the information that may be requested when you visit or use our website, such as your name, email address, mailing address, and/or phone number. We collect this Personal Information from you when you register on the site, subscribe to our newsletter, fill out a form, or in connection with any other activity, service, or resource that we make available on our website. Our website can be accessed without providing any Personal Information. In order to access the website anonymously, one would not voluntarily submit their Personal Information to us and continue using the website as a “Guest”. You have the ability to refuse to supply any type of Personal-Information although it may limit your ability, or access, to use our services and/or website.

  • How We Use and Share Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with others who are performing services for Prime Medical Group. In general, the Personal Information you provide is used to help us communicate with you.

In general, we use Non-Personal Information to help us improve the Prime Medical Group website and customize the user experience. We also aggregate Non-Personal Information. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to others.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

  • How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, etc.

However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. Prime Medical Group is not responsible for the security of your personal computer or for breaches of security that arise from your particular hardware and/or software configuration. Except as provided in this Privacy Policy, we will keep your personal information private and secure by using commercially reasonable means and will not share it with third parties unless such disclosure is required to comply with legal process; lawful orders from public authorities, to protect Prime Medical Group’s right of property, and/or to enforce the terms of our website.

By using our Site, you acknowledge that you understand and agree to these policies.

  • Changes to Our Privacy Policy

Prime Medical Group reserves the right to change this Privacy Policy and our Terms and Conditions of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our Site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of any modifications.

  • Links to Other Website

Our site contains links to other websites. We are not responsible for the privacy practices or the content of such websites.


This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Each time you visit our physicians or receive treatment from us, a record of your visit is made. This record may contain your symptoms,

examination and test results, diagnoses, treatment, a plan for future care or treatment, and billing-related information. This notice applies to all of the records of your care generated by your physician.

Our Responsibilities

We are required by law to maintain the privacy of your protected health information, to provide you with notice of our legal duties and privacy practices with respect to that protected health information, and to notify any affected individuals following a breach of any unsecured protected health information. We will abide by the terms of the notice currently in effect.

Uses and Disclosures-How we may use and disclose protected health information about

For Treatment:       We may use protected health information about you to provide you with treatment or services. We may disclose protected health information about you to doctors, nurses, or other personnel who are involved in taking care of you. For example, we may need to communicate with your primary care doctor to plan your treatment and follow-up care.

For Payment: We may use and disclose protected health information about your treatment and services to bill and collect payment for you, your insurance company, or a third-party payer. For example, we may need to give your insurance company information about your diagnosis so that it will pay us or reimburse you for the treatment.

For Healthcare Operations: We may use or disclose, as needed, your protected health information in order to run our practice. For example, members of the medical staff and/or quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. The results will then be used to continually improve the quality of care for all we serve.

We may also use and disclose protected health information:

To business associates we have contracted with to perform an agreed-upon service

To remind you that you have an appointment for medical care

To assess your satisfaction with our services

To inform you about possible treatment alternatives

To inform you about health-related benefits or services

To conduct case management or care coordination activities

To contact you as part of our fundraising efforts, if any, though you will have the right to opt out of such communications

To inform funeral directors consistent with applicable law

For population-based activities relating to improving health or reducing healthcare costs

For conducting training programs or reviewing competence or healthcare professionals

Individuals involved in Your Care or Payment for Your Care: We may release protected health information about you to a friend or family member who is involved in your medical care or who pay for your care.

Research: We may disclose information to researchers when an institutional review board has approved the disclosure based on adequate safeguards to ensure the privacy of your health information and as otherwise allowed by law.

Future Communications: We may communicate with you via newsletters, mailings, or other means regarding treatment options, health-related information, disease management programs, wellness programs, or other community-based initiatives or activities in which our facility is participating.

As Required by Law, we may also disclose health information to the following types of entities, including but not limited to:

The U.S. Food and Drug Administration

Public health or legal authorities charged with preventing or controlling disease, injury, disability, or other treat to health or safety

Correctional institutions (if you are in custody of a correctional institution or a law enforcement officer)

Workers’ compensation agents

Organ and tissue donation organizations

Military command authorities

Health oversight agencies

Funeral directors, coroners, and medical examiners

National security and intelligence agencies

Protective services for the president and others

Law Enforcement/Legal Proceedings: We may disclose health information for law enforcement purpose as required by law or in response to a valid subpoena or court order.

Other Uses of Your Protected Health Information That Require Your Authorization

Uses and disclosures of your protected health information that involve the release of psychotherapy notes (if any), marketing, sale of your protected health information, or other uses and disclosures not described in this notice or required by law will be made only with your separate written permission. If you give us permission, we will no longer use or disclose protected health information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosure we have already made with your permission and that we are required to retain our records of the care that we provided to you.

Your Health Information Rights

Although your health record is the physician property of the healthcare practitioner or facility that compiled it, you have the right to:

Inspect and copy protected health information. You may request access to your records by contracting us. You may also ask that we send your health information directly to another person based on your signed written instructions. We may deny your request to inspect and copy in certain, very limited circumstances. If you are denied access to protected health information, you may request that the denial be reviewed in some situations. Another licensed healthcare professional chosen by us will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review. We reserve the right to charge you a reasonable fee to cover the cost of providing you with a copy of your records.

Request an amendment. If you feel that protected health information we have about you is incorrect or incomplete, you may ask us to amend the information by making a request in writing that explains the reason for the requested amendment. You have the right to request an amendment for as long as the information is kept for or by us. We may deny your request for an amendment; if this occurs, you will be notified of the reason for the denial.

Request an accounting of disclosure. This is a list of certain disclosures we make of your protected health information for purposes other than treatment, payment, healthcare operations, or certain other permitted purposes.

Request restrictions or limitations on the protected health information we use or disclose about you for treatment, payment or healthcare operations. You also have the right to request a limit on the protected health information we disclose about you to someone who is involved in your care, such as a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had. We are not required to agree to your request, except as described below. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment. If you ask us not to disclose your health information to your health information to your health plan, we will agree as long as (i) the disclosure would be for the purpose of payment or health care operations and is not otherwise required by law and (ii) the information only relates to items or services that someone other than your health plan has paid for in full.

Request confidential communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you may ask that we contact you at work or by U.S. mail. We will grant request for confidential communications at alternative locations and/or via alternative means only if the request is submitted in writing and the written request includes a mailing address where you will receive bills for services rendered by the facility and related correspondence regarding payment for service. Please realize that we reserve the right to contact you by other means and at other locations if you fail to respond to any communication from us that requires a response.

A paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice. You may obtain a copy of this notice at our Web site at:

Change to This Notice

We reserve the right to change this notice; the revised notice will be effective for information we already have about you as well as any information we receive in the future. The current notice will be posted in the facility and will include the new effective date. Copies of any revised notices will be available on our website and will be provided to you upon your next visit to our facility after the effective date.


If you believe your privacy rights have been violated, you may file a complaint with us by contacting our office at 1-855-586-3362, or by contacting the Secretary of the U.S. Department of Health and Human Service.

You will not be penalized for filing a complaint. For further information, contact:

Prime Medical Health and Wellness, LLC

3181 N Bay Village Ct, Suite A200, Bonita Springs, FL 34135


  • Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to

Last Updated: This Privacy Policy was last updated on June 16th, 2022.

4832-1671-2761, v. 2


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